dated March 22, 2012
| Customers are currently being left in the “Active” status during the integration of the new payment processors.
Even with the new integration of the eWallet system the accounts are remaining as “Active” so that our customers and affiliates do not go into “Lockdown” and lose their entire downline. This is to allow ample time for their sponsor to activate their eWallet so that they may pay their sponsor. There is no set date for when members will be moved from “Active” to “Grace”. Initially it was planned to occur one week after the announcement of the eWallet. However, due to a high demand on the servers for signing up for the eWallet and the many questions regarding how to setup the eWallet, this date has been pushed back and will be announced once all questions from affiliates are answerd adequately and they have activated their eWallet properly.
Our support staff is working quickly to answer all questions regarding the eWallet so that all affiliates may have an active eWallet.
Due to the critical importance of answering questions regarding the eWallet those tickets and questions are taking precedence over the tickets regarding the “Active” and “Grace” periods. |
